Site doesn’t working and displays an error "Something's wrong"

The issue appears that the recent website update has affected the functionality of the platform for some users. To rectify this problem, we kindly request you to clear the cookies associated with the Ratatype website session and log in again.

Clearing cookies is a standard procedure that helps refresh your browsing experience and resolves various technical glitches. To assist you further, we have provided step-by-step instructions below on how to clear cookies for different web browsers:

For Google Chrome:

1. Open Chrome and click on the three-dot menu in the top-right corner.
2. Go to "Settings" and scroll down to "Privacy and security."
3. Click on "Clear browsing data."
4. In the "Time range" drop-down menu, select "All time."
5. Check the box next to "Cookies and other site data."
6. Click on the "Clear data" button.

For Mozilla Firefox:

1. Open Firefox and click on the three-line menu in the top-right corner.
2. Go to "Options" and select "Privacy & Security" from the left sidebar.
3. Under the "Cookies and Site Data" section, click on "Clear Data."
4. Ensure that the checkbox next to "Cookies and Site Data" is selected.
5. Click on the "Clear" button.

For Microsoft Edge:

1. Open Edge and click on the three-dot menu in the top-right corner.
2. Go to "Settings" and scroll down to "Privacy, search, and services."
3. Under "Clear browsing data," click on "Choose what to clear."
4. Check the box next to "Cookies and other site data."
5. Click on the "Clear" button.

Please note that these instructions may vary slightly depending on the browser version you are using. If you are using a different web browser, we recommend searching for specific instructions online or consulting your browser's help documentation.

Once you have cleared the cookies, please revisit the Ratatype website and log in again. We believe this should resolve the issue you encountered, and you should be able to resume using the platform without any further difficulties.

We understand the importance of a seamless learning experience, and we appreciate your patience and cooperation in resolving this matter. If you have any further questions or continue to experience any difficulties, please don't hesitate to contact our dedicated support team at [email protected]. We are here to assist you and ensure your satisfaction.

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